Guaranteed Rate

Product Manager (Aug 2016 – July 2018)

  • Disrupting the mortgage industry through an innovative digital mortgage experience. Driving the value users derive from our internal and external product suite; focused in on building and optimizing an intuitive user experience for acquisition and application, integrating with 3rd party service providers to streamline non-core competencies in application supplement, and expanding our product portfolio to innovate against the notion of mortgages as a one-time transactional product.
  • Utilizing a blend of thorough product discovery and market analysis, business-tech collaborative prioritization and agile project management, to create and execute on a strategic roadmap towards our vision of providing an accessible mortgage experience that can be completed in under a day.

— Significant accomplishments—

  • Expanding our product portfolio, by orchestrating new $2M revenue stream through corporate partnership: product lead for partner relationship and driving product marketing, design, and implementation of user workflow.
  • Driving the integration and expansion of multiple vendor solutions to problems of which we lack the core competency to efficiently resolve – saving $3M in operational time costs thus far, and further reducing the time it takes for a user to complete transactions by ~5 days
  • Built out digital user workflow to supplement manual phone call campaign, capturing additional annual revenue stream of $500k
  • Building out single sign-on experience to improve upon a broken and confusing user experience between our customers and the service by which they take action on their product.

Enova International

Product Manager (Aug 2016 – July 2018)

  • Product owner for all front-end heavy business initiatives, focused on improving the user experience through A/B testing and modern/accessible designs for registration, application supplements, retention and account home user flows.
  • Aligned and managed expectations of all key stakeholders through multiple phases of product development, including requirements gathering, project planning and timeline, final communication, and release of updates and features
  • Executed on biweekly sprint/scrum plan for iterative software development

— Significant accomplishments—

  • Drove stakeholder business initiatives to build out two new existing customer flows for supplemental applications, generating $5M in annual revenue
  • Partnered with platform product management to incept and drive replatform / redesign of new UX focused, mobile optimized customer contracts for ~3% contract conversion increases and over $10M in annual revenue

 

Philips Healthcare

Technical Product Manager (Jan 2015 – Aug 2016)

  • Monitored and identified CT product/customer/system performance trends for factory and field defects, via statistical data analysis and customer feedback
  • Created/built/maintained meaningful relationships with customers and end users to foster business growth and improve the patient experience
  • Conducted data-driven failure mode analysis to identify and communicate quality issues and trends between customers and local management/engineering/project management teams
  • Prepared and presented product quality overview for management team to help guide company priorities/resources for cost of non-quality savings opportunities
  • Supported local design improvement and NPI initiatives, by communicating technical ideas, expectations, understanding and feedback between customers and local management/engineering/project management/marketing teams

— Significant accomplishments—

  • Improved monthly quality presentation with more LEAN and relevant data analysis communication for management review and prioritization
  • Improved customer relations with OEM customers by encouraging frequent and open lines of communication, providing relevant feedback and demanding a high level of personal accountability as voice of the customer
  • Led cross-functional team through DMAIC problem solving project to identify root cause and install quality gate for highly variable customer quality defect
  • Drove process improvement project for sustainable end user data collection to maximize remote problem solving capabilities
  • Supported two NPI projects to bring new CT tubes to market

Technical Product Manager (Sept 2012 – Dec 2014)

  • Managed and drove process improvements for multi-million dollar product family value streams
  • Improved value stream from 2013 production yield of 85% to 2014 yield of 92% through daily non-conforming analysis and process improvements.
  • Led glass improvements team that nearly eliminated glass scratch rework (~80% –> 5%), and significantly reduced glass cracks as a shrink mode.
  • Conducted DOE defect analysis on critical product component to save ~$25,000 in non-conforming expense